Share your feedback with Kummara

Your insights into your experiences with Kummara are invaluable to us.

We have been made aware of instances involving significant cultural disrespect and bullying behaviour towards individuals in our organisation using social media, group think and anonymity, that commenced from the 6th December 2023. Whilst we fully support and respect each individuals right to be heard and express their personal views and at times these views may not be based in fact. It is important to underscore that the use of social media and anonymity for criticism or engaging in bullying is altogether too easy and neither fair nor conducive to fostering a positive environment of change.

Opinions and ill-informed complaints, lacking factual basis or context, can be unhelpful as they may not contribute constructively to problem-solving or improvement processes. To address concerns effectively, it's crucial to have, and we will always welcome, accurate and well-informed feedback that provides actionable insights for positive change. Unsupported opinions or complaints may hinder the identification of genuine issues and impede any progress toward meaningful solutions. We ask you to ensure your actions are well informed and evidenced and our commitment is to treat all with respect and consideration.

We take your feedback seriously and are fully committed to promptly addressing any concerns. To ensure a thorough and respectful handling of your feedback, we encourage you to reach out directly to our Continuous Improvement team at continuous_improvement1@kummara.org.au. For effective communication and resolution, kindly include your contact details in the email.

Alternatively, you have the option to share your feedback directly with our CEO by emailing ceo@kummara.org.au. Should you wish to remain anonymous we support your application and concerns in writing to The Board PO BOX 5465 West End Q 4101. Please ensure you are able to include your evidence and what recourse you are seeking. Our unwavering commitment is to cultivate a safe and respectful environment for everyone associated with us and with whom we support, we exist to support the safety and wellbeing of children and unwaveringly will protect their rights and your input is crucial in achieving this objective. We appreciate your cooperation in addressing these important matters.